Sales Agreement

Customer Rights

EYTAY.COM.TR
CUSTOMER RIGHTS

All rules, principles and practices in this document are valid unless they contradict the statements in the "Product and Money Return" and "Distance Sales Agreement" documents.

Ey-Tay Tekstil strives to continuously increase the quality of service it offers to its customers. In order to achieve this, it continues its internal audit activities without interruption.

In addition, it has accepted as a duty to raise the awareness of its customers by adhering to the following principles.

Consumer rights
We deliver the products you buy from us with the following qualities;

•Product quality must be satisfactory. However, products named as defective due to manufacturing faults will be replaced free of charge.
•The product will be suitable for its purpose. The product quality, content and features shall be as declared by the manufacturer.
If the products you have purchased are problematic at these two points, this product is called defective. In this case, you have the following rights:

a-Repair
b-Replacement

These rights are valid for all products you purchase from eytay.com.tr, unless they contradict the rules and conditions in the "Product and Money Return" and "Distance Sales Agreement" documents on this website. Otherwise, Ey-Tay Tekstil will seek your rights over the manufacturers.

If Ey-Tay Tekstil informs you that a product or a group of products is of second quality or defective, and you buy that product, you cannot return that product or request an exchange.

However, in cases where there is a defect in works limited to stocks, that is, products on discount, campaigns and opportunity products, no exchange or refund can be made. However, the product price is credited to your account and a refund is provided by deducting it from your next order amount. The balance values ​​and Ey-Tay Tekstil Points in the accounts of our customers who do not place an order for 6 months will be deleted and they will not be able to claim any rights.

Product Prices and Your Rights
When purchasing products on eytay.com.tr, you will not see any other amount other than the price of the product you have been informed about, the payment, shipping and export method you have chosen. You pay the last “Total Amount” you see on the “Payment” screen. However, after a while, if you see the price of the same product at a discount or in the campaign, you cannot claim any rights.

Your Rights in Transport and Export Process
Ey-Tay Tekstil coordinates the relationship between the shipping company and you, our valued customers. You are free to work with the transport company you want. In terms of the delivery time of the products to the customer, eytay.com.tr's responsibility is until the delivery to the shipping company. In addition, Ey-Tay Tekstil does not accept responsibility for delays and export problems that may arise from the shipping company, and for damages that may occur in the products during transportation.

However, if you have any problems with the shipping company you have chosen, please let us know immediately. We will be happy to try to assist you in this matter and to seek your rights on your behalf.

To Report Your Complaint
If you have a problem with our products and services, please contact us immediately. Below are all notification methods and numbers by which you can reach us.

EYTAY.COM.TR
E-Commerce Customer Relations
eytay@eytaytriko.com | WhatsApp : +90 533 655 84 36

EY-TAY KNITWEAR TEXTILE INDUSTRY AND TRADE LTD.
Soganli Mah. Feritselimpasa Cad. İlhan Sk. No:1/C Istanbul/Bahcelievler
Tel       : 0212 644 13 75-74     WhatsApp:+90 533 655 84 36